Delete your Translatalo account

This page explains how to delete your account in the Translatalo app (Android, developer: [Developer legal name]) and what happens to your data.

Option 1: In the app

1. Open Translatalo and make sure you are signed in.
2. Go to Settings → Account.
3. Tap Delete account and confirm.

Your account is deleted immediately, any call in progress is ended, and you are signed out.

Option 2: By email (if you no longer have the app)

1. Send an email to support@translatalo.com with the subject “Delete my Translatalo account”.
2. Send it from the email address of the Google account you signed in with, so we can confirm the request is yours. If you cannot, tell us and we will ask for other confirmation.

We will delete your account within 30 days and confirm by email.

What is deleted

• Your account: Google account identifier, email address and name.
• Your minutes balance, including unused trial, plan and top-up minutes (they cannot be restored or refunded after deletion).
• Your session records (call session times, provider details and usage summaries).

What is kept, and for how long

• Billing records: a log of purchase events (event identifier, type and time) that is no longer linked to your account, and the purchase records needed for tax and accounting, are kept only as long as required by law — this can be up to 10 years — and then deleted.
• Records held by Google Play and RevenueCat about your purchases (for example, the order and transaction) are governed by their own retention policies and the law.
• Short-lived technical server logs are deleted on their normal schedule.

Data we never stored

We do not store call audio or call captions on our servers. Captions of your last call are kept only on your phone; uninstall the app or clear its data (Android Settings → Apps → Translatalo → Storage → Clear storage) to remove them, together with your settings and pairing information.

More details: Privacy Policy. Questions: support@translatalo.com.